Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

COVID-19: Guidance for Diabetic Patient
- New
06/04/2020
Diabetes is one of the many chronic diseases associated with an increased risk for Coronavirus. People with diabetes are more likely to have severe manifestations of the coronavirus infection, and their outcomes can be potentially worse. It is inc Read more
Coronavirus Updates
- New
20/03/2020
Read more
Query Responses
- New
18/03/2020
We are currently dealing with a high volume of enquiries. Due to this it is taking longer to respond to your query. If your query is not urgent please get in touch later. Thank you for your patience during this pandemic. Read more
Change to Appointments
- New
16/03/2020
Following Public Health England advice, all face to face appointments have been suspended. If you need to see a doctor/nurse, please call us on 0208 863 3333. If you have a new persistent cough and/or fever, you should self-isolate for 7 days; Read more
Hay Fever
- New
09/03/2020
Manage your Hay Fever this Spring Read more
Wuhan Novel Coronavirus
25/02/2020
Free 12-week weight loss course for men in Harrow
16/12/2019
The Importance Of Your Baby’s Vaccinations
15/11/2019
Stay Well This Winter
11/11/2019
Thank you for attending our Health Fair 2019!
09/11/2019
Belmont Health Centre is changing
09/10/2019
Getting your medicines if there's a 'no-deal' Brexit
23/09/2019
Exercise on Referral
12/08/2019
Cervical Screening Saves Lives
22/07/2019
Pregabalin or Gabapentin prescriptions changes from April 2019
13/03/2019
Prescriptions for some treatments available from the pharmacy will be stopped from 1st April 2019
01/03/2019
Cervical Smears: Get in Touch with Your GP
22/02/2019
Free Weight Loss Course in Harrow
07/01/2019
Text Messaging
10/10/2018
Sponsored Walk For Peace Hospice
15/09/2018
Welcome to the new Enderley Road Medical Centre website
03/09/2018
New Doctors
01/08/2018
Enderley Pulse: Winter/Spring Newsletter
06/04/2018
Dr Robinson Is Retiring!
06/04/2018
Thank You for Attending our Health Fair
06/04/2018
New NHS Changes on ordering prescriptions from 1st December 2017
21/11/2017
SMS Messaging
08/09/2017
Change in Sharps Disposal
24/05/2017
Stop Smoking Advice
03/05/2017
Online Access
24/03/2017
Named GP
22/11/2016
New Patients
12/01/2016

Enderley Road
Medical Centre

CQC Inspected and Rated
Good

Online Services

We are currently OPEN.

Enderley Road
Medical Centre

News

Enderley RoadMedical Centre

CQC Inspected and RatedGood

Online Services

We are currently OPEN.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Enderley RoadMedical Centre

News

Enderley Road
Medical Centre

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):

Enderley Road
Medical Centre