Reception and enquiries
Reception and enquiries
How can we help you?
Getting help with
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Get immediate help with minor illnesses and injuries:
Pharmacists can also advise on minor illnesses and injuries:
Alternatively you can visit your nearest Walk-in Centre or GP Hub (all open 7 days a week):
275 Alexandra Avenue
Tel: 020 8966 6300
8:00am – 7:30pm
You require an appointment which can be booked by calling the surgery reception or 111.
37 Love Lane
Tel: 020 8866 5766
8:00am – 7:45pm
This is a walk in centre, no appointment necessary.
516 Kenton Lane
Tel: 020 8866 4100 (ext. 228)
8:00am – 7:30pm
Fom 1st November, you require an appointment which can be arranged at reception or by calling 111
If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.
How can we help you?
For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.
Visit a Pharmacist
- No appointment necessary
- Many pharmacists have a confidential area
- Open till late and at weekends
Contact a Nurse
Contact a Doctor
How can we help you?
Vaccinations, medication and travel advice
We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (at least 6 weeks) before your journey.
Do you need vaccinations?
Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.
Lets see what we can do…
Harrow Council: Domestic Violence
Please visit the Harrow Council: Domestic Violence page below for details of domestic violence support and how to contact them.
Harrow Women's Centre
We are here to respect, help and support women.
Telephone: 020 8422 1100
National Domestic Violence Helpline
The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women’s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.
Telephone: 0808 2000 247
Asthma UK: Your Action Plan
Not sure what medicines to take and when, or what to do if you start having symptoms? Don’t want to end up in hospital with an asthma attack? There’s good evidence to show that a written asthma action plan, which your GP or asthma nurse should complete with you, is the best thing you can do to keep well with your asthma.
Telephone: 0300 222 5800
British Lung Foundation: COPD Support
COPD describes a group of lung conditions that make it difficult to empty air out of the lungs because your airways have been narrowed. This information explains what it is, what the symptoms are, and how it’s diagnosed and treated.
Telephone: 03000 030 555
Harrow Bereavement Care
At Bereavement Care our team of trained volunteers are here to support adults and children in the London Boroughs of Harrow and Hillingdon and the surrounding area who would like some help in coping with their bereavement.
Telephone: 020 8427 5720
Cruse Bereavement Care
Cruse Bereavement Care is the leading national charity for bereaved people in England, Wales and Northern Ireland. We offer support, advice and information to children, young people and adults when someone dies and work to enhance society’s care of bereaved people.
Telephone: 0808 808 1677
Our overall aim is to improve the wellbeing and resilience of carers from all ages and backgrounds, so that they can continue to provide for their cared-for without compromising their health, inclusion and ability to contribute to society. We are preventative and responsive in meeting carers needs, and the voice of carers shape our services.
Telephone: 020 8868 5224
A Practical Guide to Healthy Caring
The advice in this booklet will help you if you look after a friend or family member or have any form of caring responsibilities, but it is written to be particularly relevant for those who are about 65 years or older and are new to caring.
We offer support to all mothers, whether breastfeeding, mixed feeding or formula feeding, and we offer specialist support to mothers under the age of 25. Please do get in touch if you wish to know more about this.
National Breastfeeding Helpline: 0300 100 0210
Children's Centres in Harrow
When Should I Worry?
Your guide to Coughs, Colds, Earache & Sore Throats
Harrow Horizons Counselling
Offering mental health and therapeutic support, including early intervention, for those at risk of homelessness and other harmful behaviours. Provides counselling, information, advice and guidance on recovering and rebuilding family relationships.
Telephone: 0208 427 1322
The Local Offer
Harrow’s Local Offer provides information about services for children and young people with special educational needs and disabilities. There is information about support available across education, health and social care with information on how to access services.
Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.
Download from: www.nhs.uk
Childhood illness visual guide
Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.
Talk to Frank
If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.
Telephone: 0300 123 6600
Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Telephone: 0800 917 7650
Drinkaware Online Tools & Apps
Online trackers and apps from Drinkaware to help you avoid harm from alcohol.
Download from: www.drinkaware.co.uk
If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.
Telephone: 0300 123 1110
Welcome to Know Diabetes.
This website is for people with diabetes living in Hammersmith and Fulham, Kensington and Chelsea, Westminster, Ealing, Hounslow, Brent, Hillingdon and Harrow.
Know Diabetes houses over 200 resources – videos, games, online courses and leaflets to help you self-manage your diabetes.
Diabetes UK: Harrow and District Group
Our aim is to provide help and support to people living with diabetes in and around Harrow. We do this through monthly meetings providing a safe, social forum to discuss diabetes and its effects. We also try to raise money to promote awareness of Type 1 and Type 2 diabetes.
Telephone: 020 8428 1446
Mind in Harrow
Mind in Harrow is a mental health organisation started in the 1960’s and has expanded to provide a range of services. We currently employ a team of 20 staff and have the support of 60 volunteers. We are an independent charity affiliated to National Mind and are part of a network of 200 Local Mind Associations across the country.
Telephone: 020 8426 0929
Single Point of Access - Mental Health Services
Single Point of Access (SPA) provides a first point of contact for people wishing to access adult community mental health services in Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster.
Telephone: 0800 0234 650
Big White Wall
This is an online community that provides support to people who are anxious, down or not coping. Big White Wall is anonymous and free to access online 24 hours a day, seven days a week.
Telephone : 02036911955
We are leading the fight for the future where all young minds are supported and empowered, whatever the challenges.
Calm Harm App
Worried about self-harm? Calm Harm is an award-winning app developed using the basic principles of a therapy called Dialectical Behavioural Therapy (DBT). Calm Harm provides tasks to help you resist or manage the urge to self-harm.
Chill Panda App
Learn to relax, manage your worries and improve your wellbeing with Chill Panda. The app measures your heart rate and suggests tasks to suit your state of mind. Tasks include simple breathing techniques and light exercises to take your mind off your worries.
Happy Maps has been created to provide support for parents and carers who are worried about their child’s behaviour or mental health and not sure what’s normal. HappyMaps will signpost you to books, websites, counselling services and parents groups so you can find help and support for you and your child, teenager or young adult.
Kooth.com is a website you can use to get advice, support and guidance from qualified counsellors via a live chat service, or from young people your own age via moderated forums, for any problem, no matter how big or small.
Harrow Memory Services
Harrow Memory Services provide assessment and diagnosis of dementia and provide ongoing support and information to people with memory problems and their carers.
Telephone: 020 8424 7765
Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.
Telephone: 0800 169 2081
Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.
Telephone: 0800 888 6678
Annie's Place for Dementia Sufferers
Annie’s Place is Harrow Council’s new drop-in service oﬀering advice and support for people who have been recently diagnosed with dementia and their carers.
Blue Badge/Freedom Pass and Taxi Cards
A single assessment was introduced in August 2011 to simplify the application process for Blue Badges, Taxicards and Freedom Passes.
Apply for adult social care
If you have care and support needs or know someone who finds it difficult to look after themselves, we may be able to provide you with some support. To determine if we can help we will carry out a needs assessment.
Parkinson's UK: Harrow Branch
We offer information, friendship and support to local people with Parkinson’s, their families and carers.
We also organise regular events and social activities. Join us – and meet other people affected by Parkinson’s in your area.
Telephone: 0344 225 3704
Single Point of Access
We have a single point of access for support in End of Life Care in Harrow that patients can access if referred by their GP
The Single Point of Access (SPA) Service is based at St Luke’s Hospice and is available to patients, carers and Health Care Professionals who need advice and support regarding End of Life Care.
Telephone: 0300 0200 224
St Lukes Hospice
St Luke’s is the local hospice for Harrow and Brent. We care for people whose illnesses are no longer curable, enabling them to achieve the best possible quality of life.
Telephone: 020 8382 8000
Co-ordinate My Care
We work to empower patients to have choices about the care they receive and to make those choices known to those who care for them. We look to continually link up the organisations and individuals that provide care for a patient, such as doctors, nurses, social care providers and emergency services including the ambulance service, NHS 111 and the out of hours GP service.
Telephone: 020 7811 8513
Breast Cancer Screening - The Mammogram
This is currently offered to women aged 50 to 70 in England. You’ll first be invited for screening between your 50th and 53rd birthday by post. You may be eligible for breast screening before the age of 50 if you have a very high risk of developing breast cancer. If you’re over the age of 70, you’ll stop receiving screening invitations but can still have screening after 70 if you want to.
Telephone: 020 3758 2024
Bowel Cancer Screening
NHS bowel cancer screening is only offered to people aged 55 or over, as this is when you’re more likely to get bowel cancer. If you’re 55, you’ll automatically be invited for a one-off bowel scope screening test. If you’re 60 to 74, you’ll automatically be invited to do a home testing kit every 2 years. If you’re 75 or over, you can ask for a home testing kit every 2 years.
Telephone: 0800 707 60 60
Cervical Cancer Screening - The Smear Test
The surgery takes part in the NHS Cervical Screening Programme. Women aged 25 to 49 are invited every 3 years for their smear test and women aged 50 to 64 are invited every 5 years. Women over 65 are only invited if they have had recently had abnormal tests.
Abdominal Aortic Aneurysm Screening - Ultrasound scan
Abdominal aortic aneurysm (AAA) screening is a way of checking if there’s a bulge or swelling in the aorta, the main blood vessel that runs from your heart down through your tummy. This bulge or swelling is called an abdominal aortic aneurysm, or AAA. It can be serious if it’s not spotted early on because it could get bigger and eventually burst (rupture). As this is more common in men, screening is offered to men aged 65 and over by post. If you are a man over 65 and have not been screened before you can request this by contacting the local AAA screening programme:
Telephone: 0333 009 6971
Prostate Cancer and the PSA Test
There’s currently no national screening programme for prostate cancer in the UK as it has not been proved that the benefits would outweigh the risks. PSA tests are unreliable and can suggest prostate cancer when no cancer exists. Furthermore, up to 15% of men with prostate cancer have normal PSA levels so cases can be missed. There is no national screening programme, however there is an informed choice programme for healthy men aged 50 or over. You may ask your GP to give you advice on the pros and cons of a PSA test and if you wish, the PSA blood test can be arranged for you. If results show you have a raised level of PSA, your GP will likely suggest further tests.
Latent Tuberculosis Screening
New patients registering at the surgery who are aged 15-35 and who have come to the UK within the past 5 years from a high risk country will be invited to have screening for tuberculosis. If you have latent TB, you have TB bacteria ‘asleep’ in your body that can ‘wake up’ and make you ill with active TB. If latent TB is found, having treatment now help prevent getting active TB in the future. If you are eligible and have not been offered screening please speak to your GP.
High Blood Pressure Screening
We encourage patients to proactively use our automated blood pressure machine at the surgery. Follow signs from reception to the blood pressure checking area.
Cholesterol is a fatty substance known as a lipid and is vital for the normal functioning of the body. It’s mainly made by the liver, but can also be found in some foods.
Having an excessively high level of lipids in your blood (hyperlipidemia) can have an effect on your health.
High cholesterol itself doesn’t usually cause any symptoms, but it increases your risk of serious health conditions.
Should I Take a Statin? Patient Decision Aid
This decision aid is intended to help you to make up your mind whether or not to take a statin to help reduce your risk of having a heart attack or developing angina (together called coronary heart disease or CHD), or of having a stroke. Your decision depends on several things that this information will help to explain. Different people will feel that some of these things are more important to them than others, so it is important that you make a decision that is right for you.
Chartered Society of Physiotherapy
Download leaflets and guides with great physio advice on a range of health issues.
Arthritis Research UK
Everything we do is driven by knowledge to positively impact on what matters to people with arthritis.
Our long term commitment is to:
- prevent the onset of arthritis
- develop a cure for arthritis
- transform the lives of those with arthritis.
Telephone: 0800 5200 520
If your doctor or nurse has has advised you to carry out guided home exercises for your joint condition, download the appropriate sheet from the list below.
Joint Replacement App
This App provides you with relevant information relating to hip or knee replacement as well as knee arthroscopy. It can serve as a guide to an upcoming surgical procedure. It outlines the treatment pathway, gives you important reminders for relevant required actions and addresses commonly asked questions.
Download from: www.patientjourneyapp.com
Mum & Baby App
The innovative mum and baby app is the quickest way to self-refer yourself to maternity services in Northwest London and you do not need to wait to see a GP for this. You will find up-to-date maternity services in formation to confidently make choices about your care. There is a wealth of pregnancy information and you can even co-create your digital maternity plan. It is free to download from the App Store or Google play.
Harrow Maternity Services
The NHS in North West London is dedicated to ensuring that women have access to the highest possible quality of care, wherever they choose to give birth.
Recently we have concentrated our staff and resources into six maternity units. This has enabled us to have more midwives and senior consultants in our units to provide care for women, upgrade our facilities, provide more antenatal (before birth) and postnatal (after birth) care locally and offer greater home birth choice.
Headway - Harrow Support Group
Started in 1997, this voluntary group offers emotional and practical support, and provides a relaxed, friendly environment where people with an acquired / traumatic brain injury, their families or carers, and interested professionals can meet.
Telephone: 07726 325222
Caryl Thomas Clinic
Services provided but not limited to:
Sexual health information and advice
Full testing and treatment for STIs
Hepatitis B vaccination
Telephone: 020 3893 8575
We’re here to give you honest advice about contraception, pregnancy, STIs and sexual wellbeing.
Telephone: 0300 123 7123
Sexual Health London
If you are free of symptoms but would like screening for sexually transmitted infections order your free self-sampling kit here.
Sexual Health Help Line
The Family Planning Association Sexual health help line can give you confidential information and advice.
Telephone: 0845 122 8690
Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.
Keeping Well in the Winter
Coughs and colds tend to become more prevalent in the upcoming winter months.
Some of these illnesses may be due to an underlying serious cause, which would prompt you to see a doctor. Please see the treatment centre webpage for more information on this.
However, most coughs and colds are due to self-limiting viral infections, for which antibiotics are not necessary, and self-care measures are usually sufficient.
This leaflet produced by Public Health England has information on how to care for yourself during your infection. It has helpful self-management advice and also guidance on when you may need to seek help from a health professional if your infection does not seem to be improving.
Hay fever is usually worse between late March and September, especially when it is warm, humid and windy. This is when the pollen count is at its highest.
Quit smoking with your free Personal Quit Plan
You’re more likely to quit with the right support. Find out the combination that’s right for you in just 3 easy steps.
NHS Choices: Nearby Weight Loss Support
Please follow the link to NHS Choices for a list of local Weight Loss support groups.
Get Active Harrow
If you wish to get active in Harrow, please follow the below link for information on activities and how to refer:
Harrow Health Walks
Walking as little as 10 minutes at a time can lead to an active, healthier and happier life. 10 minutes of brisk walking or 150 minutes of normal walking a week can reduce the risks of heart disease, diabetes, back pain and stress.
You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.
Am I a Healthy Weight?
Calculation your BMI using this NHS Choices Tool
Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.
Health Review and Assessment Clinic
Health Review and Assessment Clinic
Here we can help you monitor your condition
More than one condition?
Prescriptions and medicines centre
Prescriptions and medicines centre
How can we help you?
If you are requesting the contraceptive pill, you will need to complete the Contraceptive Pill Review OR Hormone Replacement Therapy Review as well as the medication request below and submit both. Please note: Contraception or HRT repeat prescriptions require an up-to-date blood pressure reading. Please submit this with the prescription request well in advance as you may need to have a face-to-face review or telephone consult with a nurse or doctor at the surgery.